Novarica, Tech Decisions Present RAVE Awards to CSC for Highest Scores in Property & Casualty Policy Administration and Agent Connectivity
CSC (NYSE: CSC) have announced it received two RAVE Awards, one for its POINT IN software, a comprehensive insurance administration system, and another for its Agency Link software, a real-time Web portal that allows agents to rate, quote, underwrite and issue new policies quickly. The awards are sponsored by Novarica, an analyst firm specializing in financial services and insurance technology, and Tech Decisions, a leading publication for insurance IT news.
Both systems achieved an overall rating of 98 out of a possible 100 in a Novarica Average Customer Experience (ACE) ranking. POINT IN and Agency Link, designed to meet the long-term technology visions of carriers, both received the highest scores awarded for property and casualty policy administration and agent connectivity systems in 2012.
Novarica’s ACE Rankings Program is based on an online survey of senior technology and operational executives who have direct experience with the vendor product and organization. ACE Rankings measure the client experience with vendors, and statements are grouped into Novarica’s four “SOFT” areas — staff, organization, functionality and technology — as well as an additional area for overall customer satisfaction. RAVE winners are those that received the highest aggregate rankings from a group of clients using Novarica’s ACE methodology.
POINT IN’s average ratings in each category were 97 for staff, 99 for organization, 97 for functionality, 99 for technology and 99 for customer satisfaction. In addition, 100 percent of survey participants said they “would highly recommend this vendor solution to a peer” and they “would definitely buy this solution again.” Customer comments accompanying the ratings include, “Our relationship [with CSC] is not a vendor relationship, rather it is a partner relationship,” and “We rely heavily on CSC’s experience and knowledge to help position [our company] for the future.”
The average ratings for Agency Link in each category were 95 for staff, 99 for organization, 99 for functionality, 98 for technology and 98 for customer satisfaction. In addition, 100 percent of survey participants said Agency Link “is easy to integrate into our overall infrastructure” and “is an elegant solution to our business problem.” In addition, all survey participants said they “have great faith in [CSC’s] senior management and overall vision.”
“We congratulate CSC on these votes of confidence from its clients,” said Matthew Josefowicz, partner and managing director of Novarica, and director of the ACE Rankings Program. “The high ratings for both POINT IN and Agency Link reflect a loyal customer base, and the customer satisfaction scores for both products are especially strong.”
“Industry recognition validates our continued effort to advance our offerings and help our clients navigate through every major technology change,” said Jeffery Schwalk, president of CSC’s Property and Casualty Insurance Division. “Even more important than the ratings we earned, our clients’ comments speak to POINT IN and Agency Link’s rich functionality, ease of use and proven ability to help carriers improve operational efficiency, adapt quickly to changing market conditions, seize new opportunities and minimize risks.”
POINT IN supports end-to-end processing for all lines of insurance coverage — including specialty/niche and workers’ compensation — in any state. Platform-flexible and designed to improve operational efficiency and speed to market, it has one of North America’s largest active client communities, with nearly 100 carriers using the system.
Agency Link is self-service software that helps agents sell and service property and casualty insurance policies more effectively. Used in conjunction with any policy administration solution, Agency Link can help grow business, increase agent satisfaction, improve loyalty and retention, and lower operating costs.
Current enhancements of POINT IN and Agency Link, which are now generally available, introduce new workflows, increase efficiencies and improve the customer experience by accelerating transaction processing for agents and carriers.