Customer Engagement

Top 10 RegTech trends for 2025

As regulatory pressures rise, RegTech is set to transform compliance in 2025. From AI-driven solutions to blockchain-powered KYC, the industry is evol...

September 26, 2024
7 minutes

Ant Group launches AI-powered ‘life assistant’ app Zhixiaobao

Ant Group has rolled out Zhixiaobao, a new 'life assistant' app designed to simplify everyday tasks through intuitive AI interactions. The app integra...

September 5, 2024
3 minutes

Do banks need gamification?

In an era where traditional banking methods fall short of tech-savvy consumer expectations, gamification emerges as a game-changer. From attractin...

August 20, 2024
8 minutes

Insurers on the brink of multi-billion dollar losses after global IT outage

A recent global IT outage caused by a faulty CrowdStrike software update has left industries reeling, with insurers facing potential losses in the bil...

July 24, 2024
3 minutes

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Lemonade expands UK insurance offerings with Aviva partnership

Lemonade has expanded its UK home insurance offerings through a partnership with Aviva, launching comprehensive Buildings and Contents coverage. Start...

July 19, 2024
3 minutes

Watch: BNS on data’s role in business, AI ethics, and sustainable models

In an exclusive interview at the Dublin Tech Summit, BNS UEP co-founders Shawn Butler and Kika von Klück discuss the transformative power of data in ...

July 18, 2024
9 minutes

tifgroup and OpenDialog AI join forces to transform travel insurance interactions

tifgroup has teamed up with OpenDialog AI to elevate customer service for the travel insurance sector through advanced conversational technology. The ...

July 12, 2024
3 minutes

Is embedded finance the future of seamless financial services?

Embedded finance is reshaping the financial landscape by seamlessly integrating banking, insurance, and other financial services into everyday digital...