Unified Commerce: Why software and payment solutions need to go hand in hand

In an era where consumer expectations are continuously evolving, the convergence of physical and virtual retail channels is not just a trend but a necessity. A recent survey conducted by the Insa opinion research institute on behalf of Unzer revealed that 41.5% of respondents desire a retail experience that seamlessly integrates the best of both physical and digital worlds.

This growing demand underscores the importance of unified commerce, a concept that transcends the limitations of traditional omnichannel strategies.

Unified commerce goes beyond merely offering products and checkout through multiple channels. It involves integrating all sales channels into a single platform, providing a cohesive and consistent shopping experience.

Unlike omnichannel retail, where each channel operates on separate systems with limited connectivity, unified commerce consolidates these channels, ensuring real-time data flow and interaction across platforms.

The consumer experience

Unified commerce empowers consumers to navigate effortlessly between online and offline shopping environments. Imagine ordering a pair of shoes instore but regret the purchase when already home. You can easily initiate the return via the merchant’s online portal, thanks to the unified system that tracks your purchase history and preferences in real-time.

This seamless integration addresses common pain points, such as redeeming online coupons in-store or finding out-of-stock items in one channel but available in another.

The retailer’s advantage

For retailers, the benefits of unified commerce are multifaceted. By integrating all sales channels into a single platform, businesses can streamline their operations, reduce technical complexity, and save time and costs.

A unified commerce platform provides a central hub where merchants can view sales data, inventory levels, and customer preferences, enabling data-driven decision-making and personalised customer interactions.

For example, with a unified commerce payment platform, a retailer can track a customer’s purchases across all channels, understand their preferred payment methods, and tailor loyalty programs to enhance customer retention.

This level of integration also simplifies the addition of new sales channels or payment methods, ensuring the retailer remains agile in a dynamic market.

Real-time, cross-channel integration: the key to success

One of the critical advantages of unified commerce is real-time cross-channel integration. This feature ensures that inventory levels, customer data, and sales information are always up to date across all channels.

If a customer orders the last pair of trousers online that are available in-store, the system will immediately reflect this across all platforms, preventing overselling and enhancing customer satisfaction.

Facilitating the factory-to-consumer approach

Real-time data is also the key to the factory-to-consumer trend, popularised by companies like Temu and Shein. Many European retailers are adopting this model to stay competitive.

With real-time inventory tracking and efficient order processing, unified commence platforms can improve inventory management and streamline operations. This approach not only reduces costs but also enhances the shopping experience by ensuring timely, direct delivery to consumers.

The shift towards unified commerce is more than a technological upgrade; it’s a strategic imperative for retailers aiming to meet the modern consumer’s expectations. By leveraging these platforms, businesses can provide a seamless, personalised shopping experience, whether online or offline, and stay competitive in a rapidly evolving retail landscape.

Niv Liran, as the Chief Product and Technology Officer at Unzer, spearheads Unzer’s product and engineering strategy and teams, leveraging his extensive experience in scaling tech departments. Unzer’s unified commerce platform, conceptualised under Niv’s leadership, integrates multiple sales channels into a singular real-time solution, ensuring consistent customer experiences and providing businesses with comprehensive data across all touchpoints.