Extracting Calls from Old Call Recorders Checklist

by Business Systems UK Ltd | Best Practice

Whether you need to access old call recordings for compliance or business intelligence, this checklist lists the legacy call retrieval options available to you.

About Business Systems UK Ltd

Working with over 40% of the City’s financial institutes, Business Systems (UK) Ltd provides FCA and MiFID II compliant solutions, covering the entire ecosystem surrounding the recording and evidencing of regulated telephone conversation and electronic communications.

Solutions range from call recording (on premise, hosted and mobile) through to legacy call retrieval and replay, speech analytics, robotic process automation, business intelligence, quality monitoring and workforce management.

These solutions enable:
• compliance adherence
• transaction verification
• dispute resolution
• liability prevention
• order confirmation
• fact finding
• quality monitoring

With over 30 years of experience Business Systems (UK) Ltd, ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.

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