Software upgrades can boost performance, streamline operations, put new bells and whistles at your fingertips and enable you to deliver better service to clients. But upgrading can also be a headache if you don’t have a structured process in place.
Here are 5 best practices to minimize disruption and maximize success of your next software upgrade.
Founded in 1999 and headquartered in Barbados, FundCount has offices in Boston, Toronto, Singapore, and Dubai. It originally developed software for the hedge fund market and grew from there. The benefits of FundCount’s fully integrated accounting, general ledger and investment analysis solution spread quickly and created demand from other market segments.
Today, single and multi-family offices, fund administrators, private equity firms, and hedge funds worldwide rely on FundCount for accurate, timely information and flexible reporting. FundCount improves operational efficiency and provides immediate, actionable intelligence that helps our clients – and our clients’ clients – succeed.
Single, integrated platform
All portfolio and partnership accounting activity in FundCount is aggregated within one system and flows through a single general ledger. Investment information is consolidated, accurate, and instantly available, providing insight and the foundation needed for in-depth analysis that drives decision-making.
FundCount eliminates system ‘ping pong’ caused by disparate systems and functional silos. A host of automated workflow, reconciliation, and other tools maximize efficiency while minimizing risk so firms can move forward with the confidence that calculations are right.
Flexible, effortless reporting
Reporting is an integral part of every firm’s day-to-day operations and crucial for investment analysis and client communications. FundCount’s flexible, self-service reporting puts our clients in control to create, customize, and deliver consolidated reports in minutes right from their desktop.
At FundCount, we take support seriously. With offices in Barbados, Boston, Toronto, Singapore, and Dubai, we cover four continents and provide support from different time zones, so we’re there for you over 16 hours a day.
Commitment to client service
While FundCount is not the largest technology firm serving the wealth management and private debt markets, we believe we are the most passionate about customer service. Our entrepreneurial and problem-solving mindset combined with the agility that comes from being a smaller company enables us to go above and beyond in responding to clients’ needs.
The entire FundCount team is united around a singular purpose – helping our clients succeed. Delivering the highest level of customer service and support is our hallmark.