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New York, NY, USA Office

529 Fifth Avenue 7th Floor
New York
NY
US

Boston, MA, USA Head Office

260 Franklin Street 12 Floor
Boston
MA
US

San Francisco, CA, USA Office

425 Market Street Suite 900
San Francisco
CA
US

Stamford, CT, USA Office

200 First Stamford Place 7th Floor West Side
Stamford
CT
US

London, UK Office

271 Regent Street, 2nd Floor
London
GB

Los Angeles, CA, USA Office


Los Angeles
CA
US

Minneapolis, MN, USA Office

3010 Hennepin Avenue, #124
Minneapolis
MN
US

Chicago, IL, USA Office


Chicago
IL
US

Singapore, Asia Office


Singapore
SG

Geneva, CHE Office


Geneva
CH

Dallas, TX, USA Office


Dallas
TX
US

Telephone

617-217-3000

Contact

Mary West
[email protected]

Outsourced IT Services/Help Desk

As the leading provider of outsourced IT services to the hedge fund industry, Eze Castle Integration knows what it takes to keep your firm running successfully and can provide all the benefits of a highly developed internal IT department at a fraction of the cost.

Whether you are looking for a custom-built technology solution or an augmentation to your existing IT staff, Eze Castle has the knowledge base and the support staff to provide clients with all the benefits of an in-house IT department at a lower price point.

Client Support

Eze Castle offers varying levels of support agreements which are uniquely customized to fit a client’s needs. All include quality, timely and professional on-site support, as well as live 24x7x365 Help Desk support.  We customize support agreements to match each client’s specific needs at a given time.

Dedicated On-Site Engineer

We can place one or more technology professionals at your firm on a full-time basis. You receive all the benefits of a regular support contract
plus the presence of an Eze Castle engineer to assist you at all times.

Account Management

Account managers are assigned to all clients with a monthly service agreement or dedicated on-site Eze Castle engineer. Your account manager will ensure your initiatives are coordinated, designed and implemented to your every requirement.

24×7 Help Desk

Because technology is not infallible, and issues can occur at any time, Eze Castle provides clients access to a round-the-clock Help Desk. Our Help Desk is staffed 24x7x365 with fully trained engineers based in New York City who are extremely knowledgeable and well-versed in handling any unexpected issue or general support question that a firm may encounter. 

For more information: http://www.eci.com/services/outsourced-it/index.html

View other products from Eze Castle Integration

Voice Solutions/Hosted Voice

With 15 years of experience, Eze Castle understands the distinctive communications requirements of hedge fund and investment management firms and is adept at delivering intelligent, highly available and secure solutions. We excel in delivering both traditional in-house phone systems and outsourced hosted-voice (hosted-PBX) solutions. We are an Avaya Business Partner and have implemented superior voice …

Business Continuity Planning

Effective business continuity planning helps minimize the uncertainty of potential business disruptions by creating a framework to maintain and recover business processes should a disruption occur. Today, many hedge fund investors view a Business Continuity Plan as a prerequisite to capital allocation.  Eze Castle’s Business Continuity Planning Services (Eze BCP) extend beyond technology to focus …

Email & IM Archiving

Hedge funds, and the financial industry as a whole, continue to face regulatory pressures at the state and federal level. One area of focus is email and instant message (IM) archiving. The SEC currently advises that hedge funds retain all internal and external email and IM business communications. Our Email & IM Archiving service, Eze Archive, makes …