NatWest launches banking app on Apple’s Vision Pro headset

NatWest is making its banking app available on Apple’s Vision Pro headset. This positions NatWest as one of the first global banks to feature its app on VisionOS, Apple’s new operating system that offers a three-dimensional user interface.

The Vision Pro headset, which blends digital content with the physical world, allows users to manage their finances through an immersive experience controlled by eye movements, hand gestures, and voice commands.

The NatWest banking app on Vision Pro provides a comprehensive suite of features designed to enhance the user experience. Customers can view account balances, make transfers, and manage direct debits in a visually engaging format. The app also includes advanced functionalities such as viewing credit scores, managing spending, and exploring financial insights.

Wendy Redshaw, Chief Digital Information Officer at NatWest Group, said, “It’s great to be a first-mover with such exciting new technology. We’re very pleased to now offer our excellent retail banking app through an immersive new experience.”

A standout feature of the new app is its integration with NatWest’s digital assistant, Cora+. Utilising generative AI, Cora+ offers a more intuitive and conversational customer experience. This integration aims to provide users with personalised financial advice and support, making banking more accessible and user-friendly.

“It will be interesting to take learnings, understanding how customers use the app in this new technology to deal with their finances, and to understand how we can create bespoke propositions to serve them even better,” added Redshaw.

As an early adopter of Apple’s Vision Pro, NatWest is not only enhancing its current digital services but also gathering valuable insights into spatial computing. The bank plans to use data from the app’s usage to refine its digital services and product design. This initiative is part of NatWest’s broader strategy to explore how spatial computing can improve financial visualisation and user interaction.

“It’s just one insight into how the future of banking could look in the future – watch this space,” concluded Redshaw.

This year NatWest’s banking app hit 10 million users.

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