Changing customer comms at retail banks: The end of the banking autocracy?

6th January 2014

Company: Quadient
Banks in the past told us, the customer, when we could bank with them via the branch opening hours. This was revolutionised in the 1980s by the advent of call centres and latterly online banking with the internet revolution, and in this decade by the advent of mobile banking. Customer communication tools and technology often are not harnessed... read more

Welcome back: 2014 predictions and preview

2nd January 2014

Company: bobsguide
As a new year starts and 2014 stands before us it is natural to wonder what lies ahead over the next 12 months. Playing the predictions game is of course dangerous but there are some big events coming up soon, such as the migration end date of 1 Feb 2014 for the single euro payments area (SEPA), if it goes ahead, which are bound to impact the... read more

Was 2013 the year that contactless payments went mainstream?

20th December 2013

Company: bobsguide
As a payments professional it’s important to remind yourself that those outside of the industry just don’t think about payments very often, says Sandra Alzetta of Visa Europe, in this bobsguide blogger (aka contributing editor) article about contactless technology. When they do, it’s often either because the payment is getting... read more

The tech year in review and numbers

18th December 2013

Company: bobsguide
As 2013 draws to a close, minds naturally turn towards the most significant technology and finance events of the year and the standout stories and numbers of the year, such as the prevalence of cyber-security attacks and countermeasures, discussions about if big data is a big deal and if the cloud is going to rain on your parade as an internal... read more

Show Report: Bloomberg Enterprise Tech Summit discusses operations, trading and efficiency

11th December 2013

Company: bobsguide
The future of trading was discussed among much else at the 2013 Bloomberg Enterprise Tech Summit on 10 December at London’s Level 39 fintech space in Canary Wharf this week by Antoine Shagoury, chief operating officer (COO) at the London Stock Exchange (LSE) and Alasdair Haynes, chief executive at the newcomer Aquis Exchange, writes Neil... read more

IDC Financial Insights’ Top 10 Predictions for 2014

11th December 2013

Company: bobsguide
IDC Financial Insights has released its 2014 Predictions for Worldwide Financial Services (FS) next year, with the consultancy predicting an overall IT spend next year of in excess of $430bn, reports Neil Ainger. Compliance data management will merge with analytics to deliver truly useful ‘big data’, while the omnichannel including... read more

Interview: NCR discusses Alaric and Digital Insight acquisitions

9th December 2013

Company: bobsguide
The development of mobile and internet banking and payments is continuing apace as tablets and smartphones drive more and more customers into the ether. It is a process that will no doubt be aided by Santa’s presents this year and is causing a revolution in cash and payment infrastructures, end points and methodologies. Perhaps in readiness... read more

News analysis: Global biometric standards-setting body formed

3rd December 2013

Company: bobsguide
The Natural Security Alliance, a French-based international open source biometric standards-setting body that counts BNP Paribas, MasterCard and Carrefour Banque among its members, has launched what it claims is the world’s first association grouping, the Open Alliance, dedicated to propagating shared wireless biometric authentication to... read more

Planning for PCI DSS 3.0: What you need to know

29th November 2013

Company: bobsguide
The new Payment Card Industry Data Security Standard (PCI DSS 3.0) was released on 7 November 2013 and will have serious consequences for payment processors, financial institutions, retailers and technology vendors says Michael Aminzade, director of delivery for the EMEA and APAC regions at infosec services and solutions vendor, Trustwave. ... read more

Core Banking Vendor Q&A: Status of the Marketplace – Polaris

28th November 2013

Company: bobsguide
The recent Gartner ‘International Retail Core Banking Report 2013’ ranked many of the major technology vendors in this space, which provide vital current account back-end processing software to banks around the world. The core banking report, covered in bobsguide, also highlighted some emerging trends such as a tendency to... read more