Insights

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ISO 27701: the new international privacy standard

12th November 2019

In August, the International Organisation for Standardisation (ISO) and the International Electrotechnical Commission (IEC) released a new privacy standard set to become the benchmark for helping organisations comply with international privacy frameworks and laws. ISO/IEC 27701:2019 serves as a privacy extension to the internationally recognised... read more
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Financial services complaints: managing customer expectations

12th November 2019

Last month, the FCA published complaints data revealing an increase in complaints from 3.91m in the second half of 2018 to 4.29m in the first half of 2019. This can be attributed, mainly, to a 34 percent increase in the volume of PPI complaints received. This number rose from 1.58m to 2.12m. While an early rush to meet the August 2019 PPI... read more
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3 easy tips for banks to appeal to the over 55s

11th November 2019

Company: Auriga
This is part two of our blog series, taking a deep dive into the generations that banks are at risk of neglecting, such as Generation Z. Our second instalment focuses on the over 55s – an important group for banks to ensure they are keeping in mind, especially given the UK’s ageing population. Read on to find out how banks can... read more
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SocGen’s Loo: Fintech independence important

8th November 2019

Company: bobsguide
Fintechs involved in accelerators need to keep their independence to drive innovation, according to the deputy head of sales for global markets at Societe Generale.  “We think that it is important for the fintech to keep their agility, their independence .We are happy to accompany them, to make them grow but we don’t necessarily... read more
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Euronext gears up M&A strategy for international growth

7th November 2019

Company: bobsguide
Creating a fully cross-border infrastructure is a priority for Euronext in it's as it looks externally for growth opportunities, according to the stock exchange’s CTO. “Really the idea is to move from an exchange to a full market infrastructure,” says the exchange’s Alain Courbebaisse. “Our approach would be to... read more
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ECB’s Löber: Industry must understand blockchain trade-offs

7th November 2019

Company: bobsguide
The payments industry is reaching saturation point with blockchain initiatives, according to the head of oversight division at the European Central Bank (ECB). “You have [blockchain] developments, if they are integrated into an existing service, existing infrastructures, it is incremental,” said the ECB’s Klaus Löber on a... read more
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Concerns raised over smart contract coding issues

6th November 2019

Company: bobsguide
Questions are still being asked around the ability of smart contracts to fulfil financial transactions. “This is a big thing, it is much more difficult than you might think,” said Dr Christopher Clack, associate professor in the department of computer science, UCL, on a panel at the International Swaps and Derivatives Association... read more
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Identity intelligence and biometrics key to fraud prevention

6th November 2019

Company: bobsguide
Utilising digital identity intelligence and behavioural biometrics on top of a multilayer approach to detecting and preventing fraud could be crucial for retailers moving online, according to Kimberly Sutherland, vice president of fraud and identity management strategy at LexisNexis Risk Solutions. “When companies use a... read more
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Barclays’ CTO: Isda’s CDM to drive trading efficiency

6th November 2019

Company: bobsguide
Driving efficiency through the International Swaps and Derivatives Association (Isda)'s Common Domain Model (CDM) will prevent banks from exiting trading certain products according to Barclay's chief technology and innovation officer. “It goes back to the cost of doing business,” said Barclay’s Lee Braine on a panel at... read more