Eighty percent of issues arise from configuration and infrastructure
For the second year in a row, Rogue Wave Software has released an Open Source Support Report examining how and why customers use open source software (OSS). The report profiles open source package popularity, shifts in the open source community, and real-world statistics on how OSS is used in the enterprise.
“This year we’ve added more information exposing what our open source support and audit teams see in real-life situations,” says Justin Reock, senior director of support and professional services at Rogue Wave Software. “We can now confirm what we’ve always suspected: Most OSS issues can be attributed to a lack of product knowledge or something in the environment outside of the package, and not usually the package itself.”
The Rogue Wave Open Source Support Report also includes actual use cases from Rogue Wave Open Source Support customers, allowing a rare look into the problems and concerns facing IT and operations teams using open source in mission-critical applications.
As Rod Cope, CTO of Rogue Wave Software and founder of OpenLogic, says in the report, “The old story of needing to understand if your organization uses open source has shifted to how, and what it might mean for your organization.” In fact, OSS was discovered in 98 percent of audits, with a shocking number of those audits containing copy-left licenses.
The report exposes the challenge of unknown and unsupported OSS use and offers a remedy to organizations seeking commercial-grade support for OSS. Rogue Wave employs some of the best and most active open source experts; contributing to, setting up, using, and debugging hundreds of OSS packages, and digging into source code on a daily basis. The Rogue Wave Open Source Support Report exposes real data to confidently use and manage open source.
Rogue Wave Software is the largest independent provider of cross-platform software development tools, components, and platforms in the world. Through decades of solving the most complex problems across financial services, telecommunications, healthcare, government, academia, and other industries, Rogue Wave tools, components, platforms, and services enable developers to write better code, faster.