eg solutions plc (AIM: EGS), the back-office workforce optimisation company, is pleased to announce that it has secured its first mobile and multilingual back office optimisation contract with a new retail energy company. The implementation will support the energy supplier's customer service strategy.
Under the terms of the contract the Company will implement the eg operational intelligence® software suite and eg mobile™ across approximately 500 back office, call centre and sales staff in Europe to improve end-to-end customer service, optimise the use of resources, remotely as well as on-site, and ensure regulatory compliance. There is potential to expand the implementation to other companies within the energy supplier's wider group.
Elizabeth Gooch, CEO of eg solutions, commented: "I am delighted to announce this new contract win which will utilise the full capabilities of eg operational intelligence® in multiple territories and languages. Our recently launched eg mobile™ software will also provide dashboards, alerts and notifications for operational managers on the move, providing true insight into the full customer service process and promoting world-class operational management capabilities across the group".
Revenues for the contract are approximately £1.3 million and are scheduled to commence immediately. Approximately £250,000 will be recognised in the current financial year. This contract win is in line with eg's progressive strategy of continuing to increase its UK and global presence as a leading supplier of back office optimisation software.