Suffolk County National Bank Selects Full Set of Fiserv Solutions to Enhance Customer Experience and Simplify Tech Environment

Brookfield - 7 January 2016

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Suffolk County National Bank (SCNB), headquartered in Riverhead, New York, has selected the Premier(R) core account processing platform as the new technology foundation for its growing organization. The bank has also chosen a full range of supporting solutions from Fiserv that will enable the delivery of an integrated, cohesive customer experience across channels.

SCNB was recognized by Sandler O'Neill + Partners in both 2014 and 2015 as a Sm-All Star for its strong financial performance compared with banks and thrifts across the country. The bank chose Fiserv and the Premier platform to offer greater commercial banking functionality as it continues to grow through expansion in new and existing markets. SCNB cites the scalability and flexibility of Premier and the integration of best-in-class solutions as major factors in the decision.

"With locations on Long Island and the New York City boroughs, we are in direct competition with the nation’s largest banks," said Denise Chardavoyne, Chief Information Officer, SCNB. "As we continue growing our business, we need to offer banking services that satisfy our discerning customer base.  We are confident that Fiserv has the technology and expertise to help us do so."

By transitioning to Fiserv as the single provider for digital services, SCNB will be able to implement consistent branding, terminology and navigation across channels, including online and mobile. Digital solutions include Business Online(TM) for business online banking, Retail Online(TM) for consumer online banking, Mobiliti(TM) for mobile banking and Mobile Source Capture(TM) for mobile remote deposit. The bank will also introduce CheckFree(R) RXP(R) for electronic bill pay, and Fiserv payment offerings including person-to-person payments through Popmoney(R) and account-to-account transfers through TransferNow(R).

The tighter integration and automation created by replacing multiple vendors and service providers with Fiserv will enable SCNB to simplify its technology environment. SCNB expects this technology initiative to streamline operations and reduce costs while enhancing the customer experience.

"One of the bank's major goals was to offer a consistent, well-integrated customer experience across touchpoints, "said Teri Carstensen, president, Bank Solutions, Fiserv. "The integration between Fiserv solutions is very attractive to SCNB because it is the foundation for delivering this experience."

SCNB has also added Director(R) for content management and Statement Advantage(TM) for custom statement generation. 

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