NewVoiceMedia, a leading provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has awarded ContactWorld a 2016 Communications Solutions Product of the Year Award.
ContactWorld is a multi-tenant intelligent communications platform that integrates seamlessly with Salesforce, enabling companies to have more successful conversations with their customers. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided globally with proven 99.999% platform availability.
Over the years, NewVoiceMedia has continued to refine and develop its API for deeper CRM integration. ContactWorld helps companies take all of the data they collect about customers and apply it to every conversation they have with them. For sales, this means stronger understanding of customer/company relationships, funnel activity and preferences. For service, it facilitates stronger views of customer challenges and opportunities for growth and satisfaction.
“NewVoiceMedia is committed to the development of its suite of true cloud solutions”, said Jonathan Gale, CEO of NewVoiceMedia. “We offer companies the best possible technology within their CRM instance so that they can forge deeper connections with their customers”.
“Congratulations to NewVoiceMedia for being honoured with a Communications Solutions Product of the Year Award”, said Rich Tehrani, CEO, TMC. “ContactWorld is truly an innovative product and among the best solutions brought to market that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from NewVoiceMedia in 2017 and beyond”.