Infoline LLC, a leading Business Process Outsourcing (BPO) service providers in Oman was recognized for their best Government projects at an award ceremony held in Dubai recently. Vocalcom, a leading global provider of omnichannel cloud-based contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, hosted the event.
Vocalcom is a strategic technology partner of Infoline in Oman, and in partnership has successfully installed cloud based contact centers for various government departments directly serving the citizens of the country. Infoline by implementing cloud contact center has enabled government departments to open new and innovative communication mediums for servicing citizens of Oman across 24x7 basis.
Infoline is responsible for installing cloud contact center across financial, retail, government and other sectors and providing IT support from its office in Muscat, Sultanate of Oman. Key differentiator which makes Infoline stand apart is the availability of trained Vocalcom engineers in Muscat and committed business hours support as per contractual agreements with its clients.
Once integrated with Vocalcom’s solutions, Infoline offer its clients MULTI channel CLOUD customer services management portal with a single consistent view that incorporates everything from phone, web chat, email, SMS and social networks. This will be in addition to its existing value added applications such as ERP, CRM and IT help desk solutions.
Both companies have a mutual understanding of improving customers’ businesses and transforming the omnichannel customer experiences.