QTS, the market-leading supplier of online and mobile banking systems to building societies, has announced the
launch of a significant multi-phase project with its new client, Darlington Building Society.
Darlington has chosen QTS to provide a fully-hosted new system, which will allow the Society to offer complete
online access, starting with online mortgage applications, for both direct and broker-originated channels. The
system will give the Society online lending capability to manage the complete process from initial KFIs to
applications and progress tracking. Online access will give Darlington’s intermediaries more control and flexibility,
allowing the Society to widen its reach in the most efficient way.
In addition to this suite of online mortgage provision, the project will also include full online account administration
and enquiry capabilities with the QTS account management product, Q-View, and an online savings system
through Q-SAPs. This will give the Society a complete self-service channel, allowing both mortgage and savings
account applications, enquiries and administration. Darlington customers will also be able to access and manage
their accounts wherever they are, via the QTS Q-Mobile mobile app.
The project is part of a wider business process review launched recently by the Society, designed to build on its
core values and complement its branch network, while allowing greater customer engagement and flexibility.
Commenting on the project, Colin Fyfe, Chief Executive of Darlington Building Society, said ”As we build for
the future, we need to make it as easy as possible for our customers to deal with us so we see providing access to
our mortgage and savings products online as a key element of our distribution strategy. This is an important
chapter in the history of Darlington Building Society and we look forward to working with QTS to help us achieve
Garry Williams, Managing Director of QTS, said “I’m delighted to welcome Darlington Building Society as our
newest client. This is a transformative project for the Society and will allow it to attract and retain more customers,
while integrating seamlessly into existing business systems. I’m confident that this investment will deliver increased
performance while allowing the Society to retain its traditional values. We look forward to delivering online capability
that will work hand-in-hand with Darlington’s branch network and to a building a strong working relationship with