Auto insurer becomes the first in China to select Guidewire ClaimCenter®
In order to differentiate itself in a changing insurance market landscape in China, AXA TianPing sought a new claims system that would help it streamline and improve processes and system infrastructure, increase operational efficiencies, reduce risks and leakage, and provide better customer service.
“We selected Guidewire to help transform our claims operations for a number of reasons. We were impressed with its diverse geographical footprint of customers and its track record of successful first-in-country implementations,” said Mr. Hu Wu, chairman, AXA TianPing. “The recent international investment in AXA TianPing combined with Guidewire’s global expertise will help us become a leading innovator in the Chinese insurance market.”
ClaimCenter will enable TianPing to:
- Automate its claims handling processes to reduce claims cycle times and ensure proactive, efficient customer service;
- Increase its operational efficiencies and agility to better support the needs of its claims business; and
- Improve the visibility into its claims handling operations to decrease fraud and leakage.
“AXA TianPing has exciting ambitions for its business, and we are honored that the company has selected ClaimCenter to help it with its business transformation initiative,” said Ian Tavener, vice president, Asia Pacific, Guidewire Software. “It is thrilling for us to have our first customer in China – a growing and dynamic market with many unique challenges. We are looking forward to working with AXA TianPing on this project and helping the company to meet the challenges an evolving market brings."
Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s general (Property/Casualty) insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.