Crédit Agricole Consumer Finance Nederland B.V. (CA-CF NL) lays foundation for superior online capabilities
Five Degrees, the financial technology provider offering core customer facing banking technology for financial institutions announced that it has signed a contract with CA-CF NL to implement Matrix, a core banking business process management engine as the basis for its new cross-channel platform.
Crédit Agricole Consumer Finance Group is a large international consumer lending company with a market leading position in the Netherlands with a portfolio of over 3 billion euro of outstanding consumer loans. As such the company is recognised as a leader and authority in the world of consumer credits. In a drive to enhance a single 360 degrees client view across products, clients and users CA-CF NL embarked on a selection process to find out of the box technology to roll out a single online platform in two stages across its customer service staff, clients, intermediaries and partners alike. The platform will enhance user experience, transparency and insight and as such drive the banks revenue model, while offering operational efficiencies too.
Leon Schurgers, Head of Strategy at CA-CF NL states: “A state of the art client management platform with transparent customer insight is of vital importance to our distribution network, whether this concerns our own staff, our intermediaries, our partners or the online end-user. We want to deliver a quality customer experience, which should extend beyond the one stop loan process and into the way we communicate internally, with our partners and clients. Matrix offers us a modern and agile solution that meets the functional requirements we set, built on future proof technology so we can stay in step with the market in a flexible manner.”
Martijn Hohmann, CEO of Five Degrees comments: “We are delighted to be the chosen partners in building this new platform which enables all customer relationship management and process tasks for all parties across the value chain. As a prime and fast moving consumer lender in the Netherlands, operational excellence is of vital importance to CA-CF NL and we are excited to be part of the project to achieve just that.”