Clear2Pay is implementing a payment hub at Banco de Chile. The project is aimed at unifying the bank’s domestic, high value and international payments through one single payment engine.
The bank has understood for some time that it would have to compete at the client services level, merging the objectives of giving customers a suitable and customised product and experience while streamlining the underlying processes, hence why it has turned to Clear2Pay. This means that implementing a payment hub with the ability to handle transactional volume peaks, prioritise payments and handle exceptions with the lowest possible level of manual intervention was a necessity. The generation of information for the operational, customer and product development teams was also a key aim. This way the bank can reduce costs in the back office through a unifications and rationalisation exercise at the processing level by out phasing the various payment silos.
The bank’s payment hub will go live by the end of this month, running from their main data centre with two additional back-up sites, touching a few hundred employees at the bank.
“Our payments and cash management strategy sits at the core of our banking relationship with our customers,” said Patricio Melo, corporate vice president of technology and operations at Banco de Chile. “The service levels we offer in terms of efficiency and information are of paramount importance and we are convinced that a payment services hub is the only way to achieve this from a technology and operational view. Clear2Pay with its highly referenced Open Payment Framework (OPF) technology offer the flexible, scalable and proven route we are looking for.”