Infor Partners with ClickSoftware to Enhance Scheduling of Mobile Workforces

New York - 19 April 2012

Integrated EAM Solution Enables Field Service Organisations to Optimise Scheduling and Reduce Carbon Footprint

Infor, a leading provider of business application software serving more than 70,000 customers, today announced a partnership with ClickSoftware, a leading provider of automated workforce management and optimisation solutions. Through the strategic partnership, Infor will integrate its Infor10 EAM application with ClickSoftware to enable field service organisations with large, complex workforces to improve visibility, reduce costs and boost service levels by optimising schedules while factoring in travel time, service level agreements, employee qualifications and accreditations, and parts availability. UK-based defence leader AWE (the Atomic Weapons Establishment) is the first company to deploy the integrated application.

Infor plans to integrate Infor10 EAM and ClickSoftware to help organisations achieve best-in-class schedule optimisation for the management of large and complex resources, including the ability to allow schedule adjustments based on real-time feedback. Integration is accomplished with the use of Infor10 ION technology, Infor’s lightweight middleware platform.

The integrated application uses mobile capabilities to allow users to easily allocate resources that best fit specific work order tasks and adjust resource allocation based on live feedback from field service teams, boosting visibility and productivity.

UK-based defence leader AWE (the Atomic Weapons Establishment) is the first company to deploy the integrated application, and plans to use the capabilities to reduce its carbon footprint and deliver productivity benefits across the business.

Infor’s partnership with ClickSoftware was established in response to increased demand for scheduling capabilities that can handle large personnel numbers, optimise complex crew availabilities, minimise schedule windows for specific assets or tools, and continually adjust to the demands of an internal and external workforce.

“We recently invested in Infor10 EAM and ClickSoftware to achieve two key objectives across our asset and service management operations,” said Ken Chapman, manager, asset management, AWE. “As part of efforts to reduce our carbon footprint, we plan to use the enhanced scheduling capabilities to optimize route planning in our logistics operations, while at the same time, we will improve scheduling of our 400 engineers for increased productivity and improved service across the business.”

“ClickSoftware looks to build lasting partnerships with world-class technology providers and system integrators. Our partnership with Infor provides business solutions that help drive growth and greater success for our customers,” said Nigel Clark, senior vice president of business development, Clicksoftware. “Our solutions have become the backbone of service operations management in many leading organizations worldwide by turning them into real time service enterprises. They enable shorter appointment time for customers, and, once promises are made, on-going updates on the expected arrival time of the service technician. Improved schedule and route optimization also offer significant savings in fuel consumption and a positive environmental impact with the reduction of carbon emissions.”

“As organizations remain focused on reducing costs and improving service levels, we are seeing increased demand for capabilities which can optimize scheduling of complex resources to complement asset management,” said Stephan Scholl, President, Infor. “Through our partnership with ClickSoftware Infor10 EAM will enable organizations to schedule highly complex workforce structures and variables, from complex sub-contractor arrangements to the management of limited windows of opportunity for the use of specific assets or tools.”

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