Aquarium de-mists the cloud for Quadra

13 October 2011

Three market leaders in the insurance sector are partnering in a pioneering technology initiative enabled by advanced cloud technologies. When a client of Quadra Claims Services needed a field service arm to handle customer insurance claims, they turned to Quadra, for its high levels of experience and service capabilities in the sector.

Quadra’s cloud computing loss adjusting software system is underpinned by Aquarium Software, the leading provider of cloud-based process management systems in the insurance field and the new partnership is delivering enhanced customer service, process improvements and cost-savings.

Using the tools afforded by Aquarium, Quadra was able to secure a significant business win with an appointment to the loss adjusting panel of Ecclesiastical Insurance (EIG). The leading edge technology, together with the bespoke process developed jointly by Aquarium and Quadra was a key factor in the win.

“We are delighted to be working on such an exciting new business venture,” commented John Carr, Director of Quadra Claims Services. “This appointment is a huge vote of confidence in Quadra and our ability to deliver a claims service that really makes a difference.”

Factors in the choice of Quadra include the firm’s long track record of success in the industry and the winning combination of both technical and people skills. Also critical was Quadra’s innovative use of the latest technology and software to provide an effective, yet ethical service for both the insurance company and the insured alike, thanks in no small part to Aquarium Software.

“The software platform provided by Aquarium delivers the transparency and positive collaborative environment required by Quadra and EIG,” added John Carr, “and complements perfectly the work we have done for other clients in both our loss adjusting and claims management practices.”

Quadra makes use of Aquarium’s latest “cloud computing” web technologies to provide a claims application that is highly flexible and simple to deploy. Aquarium’s powerful business process automation enables claims to be efficiently validated and processed, whilst loss adjusters have a support tool that ensures the effective management of claims.

“We are delighted to see Aquarium playing its part in the developing relationship between Quadra and EIG,” said Aquarium’s Director, Mark Colonnese. “Our loss adjusting solution with its broad range of features is a natural fit to the needs of our clients and is one of our most popular applications. By liberating businesses from the overhead of managing claims and improving client service levels, our clients are free to develop new ventures: This new venture is a great example of this in action and we wish both parties every success.”

Being web-based means the Aquarium applications can be accessed anywhere, making for easier collaboration between Quadra and EIG, while in built messaging and easy access to the claim file and detailed claim journal, provides participants with all the information they require, wherever they are and whenever they need it.

All Aquarium software is flexible enough to be easily modified if required, without expert IT involvement. Web based software and “cloud computing” also eliminates the problem of buying and maintaining expensive computer hardware, freeing customers like Quadra to do what they do best without the need for additional capital expenditure.

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