Guidewire SoftwareÂ®, a provider of core system software to Property/Casualty (general) insurers, today announced that Aspen Insurance, a division of Aspen Insurance Holdings Ltd, has selected Guidewire ClaimCenterÂ® as the claims management platform for its global insurance business.
As a specialty insurer, Aspen Insurance particularly values the flexibility and configurability of Guidewire ClaimCenterÂ® together with the automation of some of the claims management process. These features will enable Aspen Insurance to offer an enhanced service and better meet the requirements of Aspen Insuranceâs diverse global business.
ClaimCenter will enable Aspen Insurance to:
â¢ Leverage claims handling best practices across its business for consistent, professional claims service;
â¢ More readily respond to changing regulatory and reporting requirements;
â¢ Straight-through-process simple claims, freeing staff to focus on more higher value, complex claims;
â¢ Automatically trigger workflow actions directly from Xchanging messages; and
â¢ Better serve policyholders with Electronic Claim Files serving as easily accessed central repositories for all claims related data.
âAspen Insurance prides itself on providing innovative and customized solutions to complex risks,â said Jeff Proudfoot, Managing Director, EMEA, Guidewire Software. âWe are pleased that they selected ClaimCenter as the platform to help them best serve their policyholders. We look forward to working with Aspen Insurance as they gain the capabilities to transform their claims business.â
âWe are excited about the possibilities ClaimCenter offers for our business,â said Lisa Gibbard, Group Head of IT, Aspen Insurance Holdings Ltd. âHaving a single claims management platform to support our global book of insurance business is a significant development for us. We believe that ClaimCenter will enable us to capture data better and allow for process efficiency and enhanced consistency across our insurance lines, thereby allowing us to offer the highest quality services to our clients.â
âWe believe that ClaimCenter is the ideal system to support our expert team of adjusters in providing prompt, efficient, and professional claims service,â said Alan Burtonshaw, Head of Claims, for Aspen Insurance. âWe worked with Guidewireâs Value Consulting Group and utilized the Guidewire Wedge Business Caseâ¢ methodology to determine the impact a new claims management system could have on our business, which was compelling.â
Guidewire ClaimCenterÂ® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of todayâs Property/Casualty insurers. ClaimCenterâs flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuiteâ¢, and can be integrated to an insurerâs legacy systems or third party applications.