Calypso Technology has become the one of the first cross-asset, front-to-back office technology companies serving capital markets to be awarded the ISO9001: 2008 TickIT certification, an international standard for quality management for technology companies and functions. This certification, which incorporates all Product Support functions provided to all clients globally, further validates Calypsoâs commitment to delivering world class customer service via consistent service, improved resolution performance, and process of continuous client feedback. The Calypso Product Support team is committed to providing timely, accurate, and complete resolutions to issues related to the installation, upgrade, or use of Calypso products.
To achieve the certification, Calypso launched a company-wide initiative to improve and maintain high standards of quality across the companyâs operations. Entitled âCalypso Product Support Initiative,â the company embarked on a mission to standardize customer service and began implementing Quality System Management with the specific objective of improving performance on a continual and measurable basis, thus establishing stronger internal customer service standards.
âThe capital markets IT industry has often been criticized for being slow and reluctant in embracing international customer service standards,â comments Yusuf Abdul-Rehman, Global Head of Product Support for Calypso Technology. âCalypso was committed to changing that perception and becoming a leader in its class for delivering quality. The ISO9001 certification validates our belief that Calypso Technology is a world-class organization and also provides us with a world-class framework for continuously improving service to our customers.â
The strategic initiative will enable Calypso customers to extract maximum value from their investment in Calypso software, helping them achieve their goals of incorporating greater efficiency and effectiveness in their business operations. âWe are committed to increasing customer satisfaction and loyalty by improving operational effectiveness, consistency, and staff productivity,â continued Abdul-Rehman. âISO 9001 certification means we are able to deliver the same high standard of service to all customers across diverse geographies and industries, and are able to benchmark our operations against best in class organizations for continuous improvement.â