SunGardâs Ambit Retail Banking solution suite helped UBL move to a client-centric system, which provides a 360degree view of a clientâs relationship with the bank. By bringing together client and account information from various back-office applications, banking staff across the enterprise have access to a single view of the clientâs profile, as well as all interactions and transactions with the bank. This helps UBLâs staff to make informed decisions, provide a greater level of customer service, and effectively promote new products and services. Ambitâs client-centric approach helps UBL enhance its credentials as a well-managed bank â that is, a bank that focuses on its core assets and manages them in a balanced, risk averse and profit-focused manner.
Aameer Karachiwalla, group executive, retail banking at UBL, said, âThe implementation of SunGardâs Ambit solution across the bank is aimed at transforming UBL into a bank that invests in technology to offer better service to its clients while increasing efficiency inside the bank. Ambit will help UBL to evolve the bankâs culture by helping us to better meet our clientsâ goals and provide valuable experiences, rather than simple products and services.â
David Hamilton, president of SunGardâs banks business, said, âSunGardâs Ambit Retail Banking solution suite is helping UBL achieve greater customer satisfaction, increase employee and client productivity, and deliver innovative and rapid product launches that help meet client needs.â