Tesco Bank has chosen Cable&Wireless Worldwide to provide managed data centre services and a hosted telephony solution to support its banking and insurance customer service centres in Newcastle and Glasgow.
C&W Worldwide will provide a range of solutions to ensure that customer calls are routed through to the appropriate member of staff, with the necessary information for them to handle the calls in a timely and efficient manner.
The service, which will use C&W Worldwideâs global, high-speed next-generation network, is fully scalable and can provide the flexibility to grow as the bank continues to develop.
Jim Marsh, Chief Executive Officer, Cable&Wireless Worldwide, comments: âWeâre absolutely delighted to be working with Tesco Bank, and are looking forward to providing the highest levels of service to them. The solutions weâll be providing will help Tesco Bank deliver great service to its customers.â