In his most recent paper about the Business Process Management (BPM) industry, independent analyst Bruce Silver describes DST Technologiesâ AWD as a business-friendly solution that enables companies to build and execute customised processes to maximize efficiencies and manage critical customer relationships.
Entitled âA Thoroughly Modern AWD,â the paper highlights AWDâs role in helping organisations optimize process efficiency by continuously evaluating the most important work for each team and providing dashboards to support work management. It combines document capture, transaction processing, customer service, personalized communication, reporting and case management on a single, integrated platform.
âAWD enables users to become more outcome focused,â said John Vaughn, vice president of DST Technologies. âBy providing in-depth visibility, AWD helps organisations improve quality, manage operating costs and enhance customer satisfaction.â
DST launched AWD10 in May of this year, and is in the process of upgrading several of its clients to the new version of the solution.
In his report, Silver noted: âToday AWD10 offers features that rival the BPMS leaders, including business-friendly BPMN-based design, out-of-the-box business objects and data models, case management, and advanced work management.â
He continued: âWhile many other high-volume document workflow offerings have faded from the BPM scene, AWD has kept pace with todayâs BPMS architecture. Beyond mature, proven technology and expertise, AWD offers a number of features that should cause serious BPMS buyers to sit up and take notice.â
Tony Armour, managing director of EMEA and Asia for DST, welcomed the report: âThis paper is the external validation of our approach to listening to our clients and adhering to our design principles. We aim to use modern technology to give business leaders the power to respond to change without the high cost and delays associated with the IT change cycle. For organisations where customer service is a key differentiator or where managing risk, complexity and operating cost are crucial, AWD is the solution of choice."
Silver concluded: âItâs what I call meat-and-potatoes BPM, not bells-and-whistles BPM. If you are in the market for a BPMS-enabled application to handle your customer interactions and transactions, you probably ought to put AWD on your list.â
Used by companies in the banking, insurance, communications and utilities sectors, AWD currently supports approximately 225,000 licensed users in 12 countries.