SaaS programs to be maintained by majority of organisations, research shows

4 May 2010

Up to 95 per cent of organisations are expected to either maintain or expand their use of Software as a Service (SaaS) applications, a new report has revealed.

According to research by Gartner, over half of respondents are anticipating SaaS spending to increase slightly while a further 19 per cent expect the rise to be significant.

The survey found that changing sourcing strategy and significant integration requirements were the main reasons for adopting SaaS while the main areas of usage included financial accounting, email and customer service.

However, the majority of those questioned admitted they are still to introduce policies governing use.

Sharon Mertz, research director at Gartner, said: “SaaS applications clearly are no longer seen as a new deployment model by our survey base, with almost half of those surveyed affirming use of SaaS applications in their business for more than three years.

“The varying levels of maturity within the user base suggest growing opportunities for service providers along the adoption curve, as organisations seek assistance with initiatives ranging from process redesign to implementation to integration services."

Up to 270 IT and business professionals were questioned between December 2009 and January 2010 as part of the new study.

By Jim Ottewill

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