Virgin Trains has renewed its mainframe-to-desktop IT outsourcing contract with Capgemini UK plc in a multi-million pound contract for the three-year period to 2013. The contract is a further renewal of a relationship between the two companies that started in 1999, making it one of the longest-running IT outsourcing contracts in the UK.
Capgemini will manage the entire IT infrastructure that supports core business-critical systems at Virgin Trains, including financial and key operational systems such as train and crew scheduling and rostering, and the catering management system. The systems are based on over 100 Virgin Trains network servers that are now located in two Capgemini secure data centres in Rotherham, Yorkshire. The contract also includes desktop and laptop management and support services for approximately 1,000 Virgin Trains staff at 42 locations across the UK, based on a dedicated team at a Capgemini service centre in Inverness.
Virgin Trains says that the decision to renew its existing contract, taken after a formal review of competitive bids from other leading IT vendors, reflects the high quality of the service delivered to date by Capgemini, its cost-effective proposals, and its proven commitment to effective innovation and to a fully collaborative partnership role in the relationship.
Francis Jellings, Head of IT at Virgin Trains, said: âWe continue to be impressed by the quality of the Capgemini people working with us and by their ability to work in full collaboration with our own teams. They have an excellent appreciation of our business and IT needs and I am pleased that we are to work with them for a further three years.â
Capgemini has recently completed a number of important IT projects at Virgin Trains, including a major transformation of its desktop and laptop environment, involving new hardware and a migration from Lotus Notes to the latest versions of Microsoft Exchange and Microsoft Office, which has significantly boosted staff efficiency and productivity at the train company.
David Corr, Account Director for Virgin Trains at Capgemini UK, said: âWe have constantly applied a policy of continuous improvement to all aspects of our work for Virgin Trains, with advances in technology and service levels, and we are naturally delighted that our efforts have been rewarded with a further contract period.â