AEGON Religare Life Insurance is a joint venture between AEGON Group and Religare in India. By combining the international expertise of AEGON with the distribution strength of Religare, AEGON Religare Life Insurance creates a strong platform to offer life insurance products across India.
AEGON Religare Life Insurance decided to use AWD to help it provide outstanding levels of customer service to its customers in India. The rollout is designed to assist AEGON Religare Life Insurance to reduce manual processes and maximize productivity. AWD also will help AEGON Religare Life Insurance in its goal to expand its operations in India through the implementation of branch offices throughout the country.
Srinivasan Iyengar, director - IT & Operations of AEGON Religare Life Insurance, said, âThis new aspect of the implementation allows us to further standardize our business processes across offices, helping us to maintain quality and customer satisfaction. With this phase of the implementation complete, DST Global Solutionsâ AWD will provide us with a solid platform for growth while maintaining the customer service for which we are known.â
Rhonda Lepsch, chief executive officer for the Asia Pacific region at DST Global Solutions, said, âWe are very happy with the results of this implementation. DST Global Solutions and AEGON have a long and successful relationship, which we are very happy to continue. With the completion of this rollout, AWD will better facilitate AEGON Religare Life Insuranceâs goal of opening branch offices in different geographic locations. Further, as AWD provides for a centralised view of all transactions, staff productivity can be measured throughout the enterprise and bottlenecks quickly addressed and resolved. I am confident that AWD will also assist AEGON Religare Life Insurance to achieve increased efficiency and quality of service while helping it to minimise overall transaction costs.â