Corizonâs solution enables organisations to build composite applications that streamline IT at the point of use through short projects that each deliver rapid payback. It has been proven to improve efficiency to the existing customer service processes and to increase productivity of agents and back office users by 30 percent.
Logicaâs investments and commitment to innovation have resulted in the development of key propositions to solve complex customer problems. Its Enhanced Customer Management solution improves the customer lifecycle and delivers efficiencies and cost savings in service delivery. Logica will use Corizon to help organisations overcome the challenges of integrating operational applications into the single CRM solutions needed to streamline business tasks. As a result of this partnership, agents will no longer have to switch between applications and can work more efficiently and effectively whilst new and temporary agents are competent in a fraction of the time. At the same time customer service and CRM programmes can be accelerated and self service offerings can be easily expanded.
Corizonâs approach is based on user interface (UI) services, reusable visual âbuilding blocksâ that enable a shared language and shared visual interface for technology. It allows business users to work together to design, build and manage single applications that meet the needs of each process and client, whether agents or self service users.
Danny Wootton, director of Innovation and Alliances at Logica in the UK, said: âWe work with leading vendors to provide our customers with solutions that are flexible, scalable, easy to use and provide the immediate, tangible return on investment they are looking for in the current market. Having previously delivered successful projects alongside Corizon, we know we will be able to quickly deliver innovative CRM and customer service programmes to our customers to increase the efficiency and usability of key work processes.â
Eric Guilloteau, CEO of Corizon, said: âLogica has a combination of in-depth industry knowledge, outstanding technical expertise and leading delivery capability that we look for in our innovative strategic partners. I know this partnership will demonstrate the benefit of a user-centric, top down, approach to application integration to fixing application âhot spotsâ in key vertical markets.â