Mobile Money is tightly integrated into the Fiserv online banking and bill pay services already used by Umpqua, which will allow the bank to easily extend these applications to the mobile channel. Functionalities available to customers will include: balance inquiries, transaction history, account transfers, bill payments, a variety of account alerts and an ATM and branch locater. Mobile Money is a secure application that utilizes security best practices such as data encryption, along with additional risk management safeguards.
"Umpqua has a reputation for innovative customer interaction, and it is important that our mobile banking service provide a technologically sophisticated yet user-friendly experience," said Colin Eccles, executive vice president and chief information officer, Umpqua Bank. "We anticipate a growing demand for reliable and secure mobile financial services and are confident that this is the right time to introduce mobile banking to our customers."
Mobile Money features "triple play" technology that will allow Umpqua customers to access accounts using SMS (text messaging), a mobile browser or an application downloaded to a BlackBerry smartphone or Apple iPhone. Additionally, the exclusive RenderRight technology utilized by Mobile Money will automatically customize the user interface for the consumer's mobile device, allowing Umpqua to deliver a personalized mobile banking experience to each customer regardless of their mobile device or carrier.
"An appealing feature of Mobile Money is the flexible platform that will allow us to adapt to changing customer demand and an evolving marketplace," said Eccles. "We could extend the service to our small business banking customers, or even expand into a variety of mobile payments like person-to-person or merchant payments in the future, if we choose to do so."
"Umpqua and Fiserv have been working together for nearly twenty years, delivering secure, reliable services that allow customers to better manage their financial lives," said Todd Lesher, division president, Electronic Banking Services, Fiserv. "We look forward to helping the bank continue to deliver a distinctively unique customer experience, this time through the mobile channel."