A new report Capturing the Latin American Segments: A Case Study of HSBC, examines how HSBC, a global bank, entered the emerging market of Latin America. HSBC has organized its products and services to grab as much market share as possible, focusing on all customer levels-from the mass market/mass affluent to the ultra-high net worth.
The bank's regional strategy for growth consisted of the following steps:
â¢ Successful integration of Grupo Banistmo into HSBC's operations
â¢ Leveraging growth between business lines
â¢ Introducing new business lines to service all customer segments
â¢ Implementing top-of-the-line client service levels to establish competitive advantage
"While it may be a bumpy road toward stability, the Latin American region will continue to offer expansion opportunities for global banks," says Isabella Fonseca, Celent senior analyst and author of the report. "Banks that are under pressure to better deploy capital have recognized Latin America 's potential. While it is too early to measure the outcomes of their strategies, this case study represents a success story for other banks interested in establishing a presence in the region," she adds.
For purposes of identifying key aspects of a Central American global bank strategy, this report takes a closer look at a single Central American country: Costa Rica. This small but very prosperous nation of 4.4 million people has been a key target for HSBC in the past year. The report focuses on changes within the bank's regional organization as well as the business and technology strategies employed to compete with established local and foreign banks in the region.