The trading platform was found to be suffering from a host of what it termed "network and firewall-related issues", the Financial Times reports
These problems have proved especially problematic, as the alternative equities service was only launched three weeks ago.
Turquoise is aiming its platform at algorithmic traders, who often make multiple orders at very rapid frequencies.
Therefore, efficiency and speed is a particular priority of the product - which is also facing stiff competition from other, similar, products launched in the last three months.
Speaking to the newspaper, chief executive of Turquoise Eli Lederman, said: âCertainly we wish it hadnât happened but we have been analysing what happened and weâre confident that we will be fine.
"We are working to make improvements."
Turquoise's platform currently offers 1,266 stocks to traders.