BOQ launches innovative, high speed Mobile banking solution

15 September 2008

Bank of Queensland (BOQ) customers now have access to one of the world’s fastest and most innovative mobile banking services following its successful launch earlier this week.

Customers can use their iPhone or any mobile device with an SSL capable browser to check their bank balances, pay their bills, authorise payments and much more. Importantly, no personal details are stored on the customer’s mobile device.

The Sandstone developed solution is among the fastest mobile banking applications in the world. Efficient coding and compressed file sizes provide excellent response times on even the slowest mobile phone connection that people normally associate with broadband internet services.

Furthermore, ‘very little data is physically transmitted across the mobile network, resulting in faster performance and very low mobile phone carrier costs for customers,’ says Sandstone’s spokesperson, Andrew McPherson.

Key considerations in the Bank’s selection of the Sandstone developed solution include its ease of use, high speed and low usage cost (especially low phone carrier data cost) according to Craig Broomfield, BOQ’s Head of Direct Banking.

‘BankLink Mobile provides us with an innovative, next generation mobile banking experience for our customers. Customers can sign in and start banking almost instantaneously without having to download any special software into their phones.’

To ensure optimum take-up and user acceptance, the solution underwent rigorous usability research and testing prior to and during its development says Mr McPherson.

‘We applied a user centred design process entailing user research and iterations of testing and design. We did this to ensure the best possible user experience and to limit any potential mobile banking take-up issues,’ he says.

To guarantee support for the widest possible range of mobile phones and browsers, the application was developed to comply with international standards for mobile content including W3C Mobile Web Best Practices.

Sandstone also offers an SMS text banking system that allows customers to check their account balances, view a history of transactions and receive payment and bill notifications on their mobile phone.

BOQ has been using Sandstone’s BankLink Internet Banking Solution since 2006 with its system recently named among the best internet banking systems in Australia in a survey published this month.

A number of other deposit taking institutions also use the Sandstone Internet Banking system, including Members Equity Bank, Rabobank and Credit Union Australia.

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