FINEOS CEO, Michael Kelly said, "This has been a tremendous success for FINEOS. More than ever, insurers will be looking at ways to cut costs by increasing automation and straight-through processing while also focusing on enterprise flexibility and agility. We know that in this challenging economic environment insurers can expect to see an increase in claims. This is why strong claims management is so crucial. It was great to see our clients and partners sharing knowledge with one another and learning from real-world experiences. We look forward to continuing to offer this industry-leading event in the years ahead".
The Summit kicked off with an address from Michael Kelly highlighting recent FINEOS successes in North America, Europe, Australasia and Africa. Since last yearâs Summit in Chicago, FINEOS has:
â¢ celebrated fifteen years in business
â¢ continued to increase year on year revenues and profits
â¢ grown employee headcount by almost 20%
â¢ won ICT Company of the Year
â¢ invested significantly in R&D
â¢ signed recent deals with four top tier insurance clients
â¢ gone live at over 12 client sites during the past eight months
â¢ released FINEOS Claims Version 6 which has had very positive customer and market feedback
â¢ made significant appointments to strengthen the FINEOS board and the FINEOS team in North America.
This was followed by a keynote address by Gartner analyst, Steve Forte, who discussed the importance of Customer Relationship Management and Customer Experience in the claims process especially given the more challenging economic climate. He also talked about the crucial link between the underwriting process and the claims process, stressing the importance of the information feedback loop between the two groups to ensure better underwriting using claims trend experience.