Under the terms of the agreement, Xerox is refreshing Reutersâ print infrastructure throughout the UK and consolidating 12 of its London offices into four main centres, including its new Head Office at Canary Wharf.
Xerox is helping Reuters evaluate the efficiency of more than 1,400 printers, multifunction devices, copiers and faxes that the global information company has accumulated from more than 200 suppliers. These are being replaced by an optimised fleet of appropriately located, best-for-purpose machines. As part of its managed service environment, Xerox is overseeing Reutersâ entire document output environment.
The appointment of an eight-strong team looks after the service provision and procurement of all consumables, paper and printers. A Xerox-managed on-site help desk has been introduced which will link directly to Reutersâ incumbent IT service provider. Reuters has already seen a vast reduction in printer related calls to the IT Helpdesk as the printers are proactively monitored. To take care of large specialised jobs, Xerox has established a print room and taken over the management of all third party equipment and suppliers to ensure a seamless transition to the new printing environment.
Nigel Smith, FM Sourcing Manager for Reuters said: âXerox is constantly monitoring the fleet. Itâs very rare to come across a printer thatâs run out of toner or paper, and if a paper jam happens itâs not uncommon to discover an engineer fixing it even before a support call is made. Weâre in great shape. All our systems work, availability is at an all time high and everything is taken care of for us. Whatâs more, we have a clear understanding of exactly what weâre spending - and saving - and where.â
Peter Romaine, Director and General Manager for Xerox Global Services, Xerox UK said: âXerox fully understands how vital it is for Reuters to run at the speed of breaking news. By helping them better manage when, how and where they send, print, copy, scan, fax, store and retrieve information, Reuters will see significant improvements and efficiencies in all their workplace practices.â