FTS (LSE: FTS), a global provider of Billing, CRM and Business Control solutions for communication, content and service providers, today announced that Globalcom(tm) Inc., one of the fastest-growing privately held service providers in the USA, has gone live with Leap(tm) RevChainÂ® Version 7.1. The deployment has enabled Globalcom to seamlessly migrate from outsourced billing operations to in-house, resource-efficient billing management.
FTS' Leap RevChain is a full, end-to-end, rating, billing and customer-care solution for the service provider market throughout the Americas, supporting voice, data and content services. When Globalcom selected FTS last year, the choice was largely due to Leap RevChain's flexible management and monitoring tools combined with its comprehensive rating mechanism for both traditional and next-generation services.
The Globalcom Leap RevChain deployment supports switched voice, data, VoIP and conference communication services with rating, billing and mediation capabilities. In addition, the solution comes complete with the data-migration capabilities needed to transition Globalcom's billing operations from an outsourced solution to one that is internally managed.
Prior to the deployment Globalcom was dependent on a 3rd party billing provider, with limited in-house control of billing operations. The implementation of Leap RevChain will support Globalcom's current and future billing needs, with the ability to flexibly self manage, update and control their billing operations in-house, in response to commercial requirements; without being limited by technological constraints or costly integration projects.
"The deployment of FTS' billing solution will help us to strengthen our in-house operations and provide even better support for our growing customer base," said John Shave, CEO of Globalcom. "Throughout the entire process FTS has surpassed our expectations."
"We selected FTS on the basis of their technical strengths, and the flexibility of Leap RevChain," said Eric Wince, Globalcom's COO. "Aside from their billing expertise, superb product, and unparalleled professionalism in always delivering on-time and in-budget, they worked extremely closely with us and were critical facilitators in the process of bringing our billing operations in-house."
"We were delighted when Globalcom selected FTS' Leap RevChain and are thrilled to see how smooth the transition between systems has been," said Shaul Ganel, President, FTS Americas. "We approach our customer relations with a partnering philosophy, and after working so closely with Globalcom on this deployment, we share their excitement in them now having in-house control of their billing operations."