âProviding high quality claims service is central to our business. PMA companies will leverage the functionality of Guidewire ClaimCenter to provide the highest level of policyholder service,â said Kurt Schuhl, senior vice president, chief claims officer, The PMA Insurance Group. âClaimCenter has been designed to work with the adjuster â not against them. We find it to be a very intuitive, user-friendly application with comprehensive functionality to empower our claims team to work more efficiently and free them to focus on the job of adjudicating claims.â
âClaimCenter is a very well designed system. Its use of business rules provides a flexible and cost effective solution to meet the needs of our business and servicing our customers,â says Jim Klotz, senior vice president and chief information officer, The PMA Insurance Group. âWe selected Guidewire based on the strength of their solutions, their reputation of implementation successes, and their knowledgeable team.â
âPMA has a strong reputation in customer service,â said John Raguin, chief executive officer, Guidewire Software. âWe are pleased that they selected Guidewire to help them to raise the bar on customer service and we look forward to helping the PMA team achieve their goals.â
Guidewire ClaimCenter is a leading end-to-end claims system for property and casualty insurance. ClaimCenterâs flexible business rules enable claims organisations to optimise and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.