EDS has provided IT services for Virgin Atlantic since its inaugural flight in 1984.
New to this five-year agreement, EDS will provide the next generation of its airline reservations solution, EDS Reservation Services, a part of EDSâ Transportation Applications that EDS hosts and maintains on behalf of its clients. New features included in the solution are Electronic Miscellaneous Documents (EMD), which allow Virgin Atlantic employees to electronically capture and account for ancillary sales, and Ticket Re-issue and Refund (TRR) software that automates a formerly labor-intensive function and improves customer service.
âWe are impressed with EDSâ vision for their new reservations platform and how this will enable Virgin Atlantic to exploit a service-oriented architecture (SOA) to provide improved customer services, greater agility and lower costs,â said Mike Cope, IT director at Virgin Atlantic. âThis builds on our long-standing partnership with EDS during which time Virgin Atlantic has grown to become Britainâs second-largest airline serving the worldâs major cities.â
Also new to the agreement, EDS will use its airline service-oriented architecture (AirlineSOA) that connects software and systems to better integrate Virgin Atlanticâs operations and help meet the airlineâs unique market needs. Each of these new functionalities helps Virgin Atlantic lower core reservations services costs and add new revenue opportunities.
EDS will continue to provide passenger-processing services that include applications development and hosting of EDS Reservation Services, which handles approximately six million revenue passengers boarded annually for Virgin Atlantic.
âWe have built a strong relationship and mutual trust with the Virgin Atlantic team over the last 25 years,â said Jim Dullum, vice president of Global Transportation Industry at EDS, an HP company. âTaking advantage of EDSâ latest technology, software development and delivery expertise and industry knowledge creates the right mix of IT innovation to support Virgin Atlanticâs continued success.â
EDS Agility Alliance partner Microsoft will provide select tools, software and resources to EDS in support of Virgin Atlantic. Together, EDS and its Agility Alliance partners collaborate to design, build and run a market-leading services platform and develop technology-based services to deliver tangible client results. EDS Agility Alliance partners include Cisco, EMC, Microsoft, Oracle, SAP, Sun Microsystems and Xerox.
As a leading transportation IT services provider, EDSâ end-to-end capabilities encompass air carriers, airports, cruise lines, logistics and modal providers, hotel companies and major reservations networks. EDS brings world-class technology solutions and infrastructure to help transportation and travel-related clients sustain competitive advantage in a highly dynamic global market.