William Nott, Chief Executive, M&G Securities, commented:
"M&G has had a very successful relationship with IFDS over the past five years and today's proposals strengthen this further. These proposals with IFDS effectively retain the same Customer Relations team to service M&G's customers, but under a more cost efficient structure, and ensure the same high quality service is maintained."
Simon Hudson-Lund, Chief Executive Officer, commented:
âWe are extremely pleased that M&G wishes to not only extend our successful relationship but to expand the scope as well. The combined skills of the M&G and IFDS contact centres will further reinforce the high quality customer service and experience we consistently provide to our clients.â