Small- and medium-sized agencies can gain a significant competitive advantage by adopting online solutions. According to research by Saugatuck Technology, key market drivers of online (software-as-a-service) solutions include increased efficiency and better customer service. With AMS Prime Online, agencies will see immediate benefits through the automation of time-consuming processes like accessing policy and customer information and accounting tasks allowing them to spend more time on client support.
âAMS Prime works well for us, but we see AMS Prime Online as a major competitive advantage,â said Frank Millsaps, president, Millsaps & Associates. âAMS Prime Online allows me to access data offsite, connect multiple offices and frees me from worrying about backing up the system. Since our agency is located on the Gulf Coast, we get hit by tropical storms and hurricanes. With AMS Prime Online, my business continuity/disaster recovery plan is greatly improved and I am confident we can continue doing business and servicing clients in the event of an interruption.â
AMS Prime Online is a powerful agency management system that allows agencies to service customers better and faster while delivering tangible value in operational efficiencies, including:
â¢ Elimination of up-front investment and maintenance costs typically associated with IT hardware and software
â¢ Enhanced security of insurance business data, such as customer data maintained in an agencyâs management system
â¢ Provision of extensive business continuity capabilities achieved through regular backups and offsite protection of data
â¢ Access to agency systems anywhere there is an Internet connection, thereby allowing agency executives and employees to run and grow the business even when traveling or in a remote location
âSmall- and mid-sized agencies told us that with the current state of the economy and competitive market, they need to focus on writing more business with the same or fewer resources,â said Suman Pal, senior product manager, AMS Services. âAMS Prime Online takes the worry out of managing technology and performing upgrades and allows agencies to get the most out of their investment dollars. AMS Prime Online gives them the tools needed to reduce time spent on E&O protection and business continuity and allows them to focus on growing the business and servicing customers.â