- cites SOA architecture, functionality, flexibility, and total cost of ownership
Specialty Underwritersâ Alliance, Inc. (Nasdaq: SUAI) and its wholly owned specialty property and casualty insurance company subsidiary SUA Insurance Company (collectively âSUAâ), and Guidewire SoftwareÂ®, a leading provider of solutions to property and casualty insurers, today announced that SUA has selected and begun implementation of Guidewireâs industry leading ClaimCenter system. Guidewire ClaimCenter will support the end-to-end claims process for all of SUAâs lines of business, including workersâ compensation, general liability, and commercial automobile.
ClaimCenter will replace the companyâs existing legacy claims systems in a phased deployment over the next 8 to 13 months and will ultimately process approximately 10,000 claims annually. ClaimCenter will be used by SUAâs 20 person claims organization and by the adjusting staffs of its Third Party Administrator (TPA) claims adjusting partners.
In order to simplify system maintenance, ensure processing consistencies, and reduce staff training times and costs, SUA has chosen to migrate from a best-of-breed technology strategy, to an all-in-one system approach requiring that new systems be Web-based; built using modern (Java or .NET) technology, and employ a highly flexible Service Oriented Architecture (SOA) design. Additionally, SUA sought to work with technology vendors, like Guidewire, who had proven insurance domain expertise.
âSUA has, and wants to maintain, a small internal IT shop,â said SUAâs chief information officer Barry Cordeiro. âSo, it was very important for us to work with a company that could assist with the implementation. Guidewire was the clear choice; they not only fully met the functional and technical requirements we have, but their team has the industry expertise needed to make this project a success.â Cordeiro added, âImplementation is underway and we are very pleased with our progress to-date.â
With ClaimCenter, SUAâs claims department will gain a modern technology foundation enabling SUA to streamline its claim adjusting processes and deliver enhanced capabilities to its Partner Agents and TPAs â which will result in improved claim services to policyholders. ClaimCenter will enable SUA to:
Streamline and reduce IT maintenance efforts through implementation of a single claims system, for all lines of business;
Reduce the companyâs IT footprint and overall total cost of ownership by moving to a Web-based system for internal staff and SUA partners;
Shorten training times and increase productivity through system driven claims handling workflows; and
Maintain claims adjusting excellence and operational efficiencies amidst rapid corporate growth.
âWe are excited about being able to process all claim functions - from FNOL through settlement - for all lines of business, with Guidewire ClaimCenter,â said Gary Ferguson, senior vice president, claims, SUA. âGuidewire demonstrated a solid understanding of our industry and SUAâs unique processing requirements. And, ClaimCenter is providing us with the technology foundation we need to flexibly respond to our business.â
Guidewire ClaimCenter is a leading end-to-end claims system for property and casualty insurance. ClaimCenterâs flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.
âSUA is a forward thinking organization that clearly recognizes the potential benefits that moving to a modern claims system offers their organization, their partners, and ultimately, their policyholders,â said Jeff Simpson, chairman and chief executive officer, Guidewire Software. âWe appreciate their selection of, and faith in, Guidewire and our ClaimCenter solution and look forward to working with them to achieve their objectives.â