The new staff comprise claim investigators and technicians to bring additional resource and specialist skills to help deal with the high volume of claims that Conversant scrutinises for its rapidly growing client base. The team also includes the newly created role of investigative analyst to help Conversant widen its in-house academic capabilities and further enhance its position as market leader in academically supported investigative processes.
Conversant, whose head office is in Surrey, opened its offices in Whiteley in 2005 to specifically manage clientsâ home insurance claims. In 2006, Conversant announced the availability of its services for travel insurance claims which will also be managed in Whiteley.
The new appointments bring the total number of employees in Whiteley to 20 and the total number of Conversant employees to 49.
âItâs important for the ongoing and future success of our business to have a dedicated centre that is sufficiently geared up to handle the volume of claims that our clients outsource to us for management,â explains Mark Jones, managing director, Conversant Data. âIn an industry where margins are tight, as the insurance market is, Whiteley gives us these facilities at highly favourable rates whilst also giving us access to a healthy pool of skilled and experienced claims handlers within the region â many of whom have gained their experience within the financial services organisations based here.â
Within just three years since its inception, Conversant has saved its clients more than Â£5 million by identifying fraudulent claims that would otherwise have been paid out. This is, according to Conversant, proof of the success of its highly developed and academically robust combined approach to identifying fraudsters at the onset of the claims process.