Following IBMâs withdrawal of support for their OS/2 operating system, ATM deployers have now largely completed their migration to Windows-based machines. This move to Windows has been synonymous with the adoption of open standards with deployers benefiting from the âdecouplingâ of hardware and software at the ATM. As a result, deployers can now more readily adopt a multi-vendor hardware strategy for their ATM networks. These networks can exploit independent software to deliver a higher quality customer service through improved maintenance and control. Open standards have enabled independent software solutions to be installed on the ATM, which can provide neutral supervision and control of the hardware, application software, and the operating system.
The KIXOperator control and monitoring solution from SBS utilises the industry standard CEN/XFS open interface to provide a detailed picture of the status of every machine in the network. Each machine is monitored locally using a sophisticated software agent, and diagnostic information gathered centrally in a secured server. This approach offers considerable benefits over the traditional method of monitoring machines using the message traffic between ATM and financial host. Remote diagnosis and repair is now possible rather than trying to second-guess a problem from limited status information.
Banks can tailor the level of monitoring to suit their exact needs, whether this be alerts to particular known hardware/software faults or more focused monitoring of a group of ATM terminals, for example with a newly deployed service. Whatever the defined parameters, SBS and Level Four provide independent ATM monitoring to help banks improve network availability and increase their revenue.
Level Four will leverage its global customer base and adopt the SBS KIXOperator solution into its BRIDGE product suite. North America and EMEA will be targeted initially, in response to a clear market demand. For Level Four, ATM monitoring complements its suite of independent ATM testing and development tools. Using Level Fourâs flagship ATM TrueTest software, ATM applications are independently tested to help identify software faults before being deployed in the field, and ensure conformance with the XFS standard.
Steffen Unterreiner, VP Software Development self-services and cards at FIDUCIA IT AG, said: âHaving used the KIXOperator advanced ATM monitoring solution from SBS to control our multi-vendor network of over 20,000 machines running with our product agreeÂ® SB in Germany since 2006, we see the benefits of advanced ATM monitoring every day. For us, it means better management and control of every ATM terminal and ensures we provide the best quality of service to our customers.â
Ian Kerr, CEO of Level Four, said: âATM monitoring adds another important software component to our product portfolio and enables us to offer a wider range of complimentary solutions to our existing and prospective customers. Our goal is to provide a genuine independent alternative to the hardware manufacturers for open ATM software. We see a strong demand for a neutral ATM monitoring solution as the market moves away from a dependence on single vendor relationships.â