Fidessa took the top spot over all in reliability of data, value for money, and customer relations, according to the report. âAt Fidessa we consider the support of our customers and their systems and processes to be as important as our software and service itself. We offer unrivalled levels of support and service that satisfy the highest demands of over 85% of tier-1 equity brokers globally.â says Martin Hakker, EVP of Marketing at Fidessa.
In addition, Fidessa was also ranked first among the independent service providers in speed of information. Fidessaâs trading solutions scored highly overall primarily because trading desks are increasingly looking for a hybrid solution that can address multiple needs from one desktop application, the report noted. Kimseyâs research is based on 150 interviews with firms in the Tri-State area that collectively support 20,000 trading positions and 6,000 off-trading floor users of data and trading-related software.
âThe results of the Kimsey Report are testament to Fidessaâs ongoing success both in product development and superior customer service and demonstrates Fidessaâs commitment to providing the financial markets with a truly first-class solution. Fidessa provides robust, scalable, low latency solutions that address the numerous and diverse needs that traders have in todayâs increasingly complex global markets,â said Hakker.