As Lewtan's vice president of professional services, Don Coffman will be responsible for leading the professional services organization in ensuring customer satisfaction with the consulting and implementation of Lewtan products. He joins Lewtan from Dell Inc., where he served as director of financial services consulting, with responsibility for engagement management, leadership, client relationship management, and systems-integration initiatives.
"Don is experienced at managing and delivering large, complex client engagements," said CEO Keller. "He has directed teams of 50 or more professional-services staff members, and his management expertise will help ensure the smooth functioning of this very important customer-facing area."
Prior to joining Dell, Coffman served as senior manager of technology and program management with Sapient Corp. He was responsible for the company's financial-services market, managing clients such as Goldman Sachs and CSFB. He earned a bachelor of science from the University of Maryland.
Increased Role for Long-Time Lewtan Executive
Lewtan also announced that long-time Lewtan executive Paul Arvidson, senior vice president of sales and services, will assume management responsibility for Lewtan's professional services organization.
"Paul has played a key role in Lewtan's continued success, and he has consistently displayed excellent leadership skills," said Keller. "Putting professional services under his aegis will meld the sales, delivery, and service teams for Lewtan's issuer products into a single, cohesive organization."
Arvidson joined Lewtan a decade ago as a line sales executive and has expanded his role, responsibility, and contribution over the years to include all domestic sales, contract administration, customer relationship management, and now professional services.