Task Explorer will enable the intelligent management of task-related data, and operate across single or multiple transaction processing platforms. Significantly, it has multi-language capabilities as well as multi-entity and multi-branch support. When used in conjunction with multiple platforms it will provide a consolidated system-wide view of operations.
It will provide information and assistance to avoid errors relating to data capture and transaction processing, and will enable the identification and resolution of processing exceptions to be procedure-based. Historic comparisons and trends are included within its MIS reporting capabilities. In addition the service will provide task management, escalation of task urgency and live user dashboards.
ADPâs first priority for Task Explorer is to provide integration with its international bureau-based securities processing services.
âBy adding Task Explorer to our portfolio we have further proved our commitment to investing in products that enable our clients to benefit from the very latest advances in operational management and control, in order to improve efficiency â, said Robin Kneale, Product Manager for ADP.
The solution is currently being tested by its first user firm, with live processing anticipated later this year.