Pivotal customers, representing a cross section of industries including financial services, homebuilding, healthcare, manufacturing and business services, converged at this yearâs Customer Summit to attend informative presentations, breakout and workshop sessions that were predominantly led or co-led by customers. The agenda also included hands-on test drives of new products and personalized one-on-one consultations with Pivotal professionals. Keynote addresses were delivered by Barton Goldenberg, founder and president of ISM Inc., a recognized authority on premier Customer Relationship Management, Eric Musser, president of CDC Software, and Bruce Cameron, senior vice president of Pivotal.
Customers also learned more about the innovative new version of previously announced Pivotal CRM 5.9, featuring enhanced usability, Pivotal Handheld, a BlackberryÂ® wireless Handheldâ¢ mobile application and Pivotal Call Scripting for automating customer interactions. In the workshops and break-out sessions, customers, including some of the most recognized names in financial services, homebuilding, healthcare, manufacturing and business services, presented their Best Practices and ROI metrics. Presentations and sessions focused on using Pivotal CRM to achieve extreme business performance. The presentations detailed how Pivotal CRM helped them accomplish optimal performance, higher efficiency, reduced costs, improved access to information, better customer relationships and measurable competitive advantages in their industries.
âIts good to come together as a group of customers in this Summit and itâs also valuable because Pivotal listens to us,â said Tom Dobbe, vice president, Farm Credit Services of America. âPivotal wants to know what their customers think, where weâre going next and what we need in the future. Thatâs one of the reasons why we selected Pivotal, because they believe itâs all about the customer.â
âWe are delighted that we had such a strong showing of customers from our target industries at this yearâs user conference,â said Eric Musser, president of CDC Software. âOur entire organization is very proud of our contributions to their accomplishments and measurable successes. Our customers represent some of the most forward-thinking professionals in the area of CRM and their sharing of ideas and best practices through our conferences and forums is one of the key factors to continually enhancing their overall business performance.â