Performanceâ available for free.
The report, which Avotus sponsored, discusses the cost and complexity, as well as the legacy billing systems that organizations must deal with for existing communications services and products. It goes on to discuss the issues of poor visibility into telecom service contracts and the effects of new telecom technologies. The report recommends that organizations adopt formal total telecom cost management (TTCM) programs and offers some characteristics of top-performing enterprises.
âBased on our study, top-performing companies are using automation to improve their processes. The use of sourcing automation tools has generated more than 40 percent greater efficiency when sourcing a telecom contract,â commented Sudy Bharadwaj, vice president of AberdeenGroupâs Global Supply Management practice. âAberdeenâs fact-based research into the problem offers insight and the ability to develop actionable strategies for improving telecom cost management. Weâre grateful to Avotus and other sponsors which enable Aberdeen to document best-practices for Aberdeenâs community.â
Added Alan Gold, Avotus chief marketing officer, âAberdeen has moved to the forefront on the issue of telecom cost management. We find their thinking to be insightful and helpful to use as we address the market and for our customers by framing the issues and helping them understand what can be done to control telecom costs â a major expense line.â