Capgemini will provide a range of F&A services for the US, the UK, Switzerland and Germany from its dedicated Financial Services BPO centre in Poland and the size of these operations will be approximately 400 FTE. The services will be provided in different languages.
With more than 3,500 people working in BPO and over 1,800 in the strategic centers of Poland, China and India, Capgemini has developed a full range of expertise in business process outsourcing : its lead offering being finance and accounting.
Claudia Dill, CFO Europe at Zurich, said that "this partnership will improve efficiency and help Zurich move towards greater consistency of process. The framework agreement is another pillar supporting the implementation of global strategies and platforms to consolidate our competitive advantage throughout the value chain. It will also give Zurich more flexibility through Capgeminiâs ability to leverage the unique features of their Krakow Centre including non-english speaking skills, highly educated finance employees and technology to reduce costs".
Hubert Giraud, head of Capgemini BPO states that "this contract is a landmark in both the BPO and Insurance industries. This new step demonstrates the rising interest in Continental Europe companies for BPO".
Bertrand LavayssiÃ¨re, head of Capgemini Financial Services Global Sector, adds that "this contract shows Capgeminiâs vitality in the Insurance field, with Zurich taking full advantage of both our BPO and financial services expertise. This new deal also illustrates the new demand of the financial services and insurance industry for the business process outsourcing services".