DenizBank Achieves 94 Per Cent Decrease in Credit Card Application-to-Delivery Time With Microsoft Technology

Leading Turkish bank increases internal efficiency, improves staff productivity and enhances customer service with the help of Microsoft technology across the enterprise.

LONDON — 14 Feb 2006 — Microsoft Corp today announced that DenizBank AS, one of Turkey’s largest banks, is using Microsoft® technology as the basis of its entire IT infrastructure to achieve greater profitability, improve productivity and comply with financial services industry regulations.

DenizBank has implemented a flexible and scalable server and desktop environment, based on Microsoft technology, across all lines of business. The bank has put into operation a solution for the processing of credit card applications, based on Microsoft BizTalk® Server 2004, that has helped to produce a 94 per cent cut in customer waiting time for new credit cards. Following the installation of the new system, application-to-delivery time has been reduced from 16 days to just one and DenizBank has seen its number of cardholders increase by 39 per cent in one year.

The bank’s securities trading subsidiary has also benefited from the IT infrastructure refresh, recently experiencing a 30 per cent increase in securities transactions, with a 71 per cent reduction in end-of-day securities processing. The bank is using 64-bit versions of Windows Server™ 2003 and Microsoft SQL Server™ 2000 to help support its ambitious growth plans.

DenizBank has also developed an enterprise-wide single sign on system, based on Active Directoryâ„¢, in just one month. As a result, the bank is benefiting from increased security, greater staff productivity and minimised the risk of human error.

To create even greater efficiencies, DenizBank and Microsoft have worked together on several other initiatives. These include a data warehouse solution to provide a single view of the customer, a group-wide portal infrastructure to enable collaboration across the organisation and a financial messaging solution, based on BizTalk Accelerator for SWIFT, for SWIFT connectivity.

Dilek Duman, chief information officer, DenizBank said, “Competition in the Turkish banking market is fierce and here at DenizBank we have grown rapidly over the last seven years. By implementing cost-effective, flexible Microsoft technology as widely as possible across the organisation we have been able to develop new projects and see them to completion much quicker and at a lower total cost of ownership, while sustaining growth and continuing to excel in the delivery of innovative, quality services to our customers both in Turkey and further afield.”

Anders Abrahamsson, managing director, financial services industry at Microsoft EMEA said, “Microsoft is changing the economics of financial services technology to provide its customers with solutions that reduce the complexity of their IT operations at a lower total cost of ownership. We are delighted to be working with DenizBank and this is a great example of how effectively Microsoft technology can be used across the entire financial services enterprise to generate real economic
value.”

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